Bolymedia-FAQ
FAQ

1. What should I do if I can't receive images by Email due to inadequate GPRS function? Solution: Log in the send email account, then find the set of POP3/SMTP/IMAP and start the SMTP service.


2. What should I do if I can't receive images by Email due to due to a parameter error? Solution: Check the send email address, password, service, port, SIM card carrier GPRS APN, receiver email address, and SSL.


3. What should I do if I can't receive images by Email due to due to my plan running up? Solution: Insert the SIM card into smart phone and check the plan.


4. What should I do if I can't receive images by Email due to server error? Solution: Log into your sent email and check if images are rejected by your service provider.


5. What should I do if I can't receive images by Email due to unstable network? Solution: Send #g#name of image# to get the image again.


6. What should I do if I can't receive images by email due to batteries not functioning properly? Solution: Replace all batteries. Please use alkaline zinc - manganese dioxide batteries.


7. What should I do if I can't receive images by MMS due to a parameter error? Solution: Use our windows app or smart phone app. We have collected the parameters of main carriers in many countries.


8. What should I do if I can't receive images by MMS due to my plan running up? Solution: Insert the SIM card into smart phone and check the plan.


9. What should I do if I can't receive images by MMS due to intercept by server? Solution: Contact the server and ask them to unlock the account.


10. What should I do if I can't receive images by MMS due to unstable network? Solution: Send #t# again to get the image.


11. What should I do if I can't receive images by MMS due to batteries not functioning properly? Solution: Check the battery information in the last MMS title. For example, IMAG0004-210602, the last two numbers, 02 indicate the battery level. 04 - full, 03-good, 02-normal, and 01 - bad.


12. What should I do if I can't receive images by SMS? Solution: On the camera, set the SMS control to ON.


13. What should I do if the SMS network provider is unstable? Solution: Check the SIM card to make sure it works. Then resend the SMS again.


14. What should I do if the camera is taking black pictures at night because LED is not on? Solution: Get the camera, take a video in setup mode, cover the image lens, then use camera function of smart phone to see if the LED is on or not. If LED is not on, please send camera to our office for repair.


15. What should I do if the camera is taking black pictures at night because IR cut is covered? Solution: Get the camera, take a video in setup mode, in day mode, the IR cut should covere on the image lens, cover the image lens, simulating the night mode, then check if the IR cut move away. If the IR cut not move away, please send back for repair or open the camera and help IR cut move forward and back.


16. What should I do if the camera is only taking black and white pictures? Solution: Check the camera to see if it can take color pictures in setup mode. If not, please send camera to our office for repair.


17. What should I do if the pictures at night taken with the camera have stripes on them due to low battery power? Solution: Change new batteries.


18. What should I do if the temperature of the camera is higher than the surrounding temperature? Solution: Change work mode to hunting mode or power off the camera for a while.


19. What should I do if the images taken by the camera are blurry? Solution: The distance between the camera and the object is too close. Take the images at the least 5 meters away from the object.


20. What should I do if the arm and disarm options are not responding? Solution: Check the camera mode to make sure the arm and disarm options are only active in security mode, not hunting mode.