Bolymedia-FAQ
FAQ

Recommended usage

SD Card: Sandisk Class 10 48MB/s’
External Power: 6V 2A
Send Email : Receive email same as send email
Batteries: All use new, please don’t mix with new and old. Alkaline zinc - manganese dioxide batteries.
Sms control: Install IOS app or Android app


Normal question

1, Can’t receive images by Email. Reason1: Email have not open GPRS function;
Solution: Log in the send email account, then find the set of POP3/SMTP/IMAP and start the SMTP service.

Reason2: Parameter error;
Solution: Check the send email address, send email password, send email service, send email port, SIM card carrier GPRS APN, receive email address, SSL or not.If you send email SSL, please set

Reason3: Plan runs up;
Solution: Insert the SIM card into smart phone check the plan;

Reason4: Intercept by server;
Solution: Log in the send email and check if rejected by service.

Reason5: Network not stable;
Solution: Send #g#0004# to get the image again. 0004 is the name of image.

Reason6: Batteries runs up;
Solution: Check the batteries information in the last email content.


2, Can’t receive image by MMS. Reason1: Parameter error;
Solution: Use our windows app or smart phone app. We have collected the parameters of main carriers in many country.

Reason2: Plan runs up
Solution: Insert the SIM card into smart phone check the plan;

Reason4: Intercept by server;
Solution: Connect with the server and ask them unlock the account.

Reason5: Network not stable;
Solution: Send #t# again to get the image.

Reason6: Batteries runs up;
Solution: Check the batteries information in the last MMS title.IMAG0004-210602, the last two number 02 dedicate the batteries level, 04 means full, 03 means good, 02 means normal, 01 means bad.


3, SMS not respond Reason1: SMS control off
Solution: Get the camera and set sms control on.

Reason2: Network not stable
Solution: Telephone the camera to check the SIM card available. Then resend the sms again.


4, Black picture in the night Reason1: LED not on
Solution: Get the camera, take a video in setup mode, cover the image lens, then use camera function of smart phone to see the led on or not. If LED not on please send back for repair.

Reason2: IR cut covered
Solution: Get the camera, take a video in setup mode, in day mode, the IR cut should covere on the image lens, cover the image lens, simulating the night mode, then check if the IR cut move away. If the IR cut not move away, please send back for repair or open the camera and help IR cut move forward and back.


5, Just take black and white picture Reason1: photo-resistor defect
Solution: Check the camera can take color picture in setup mode.If yes please send back for repair.


6, Night picture have stripe Reason: Batteries low power
Solution: Change new batteries.


7, Temperature higher than environment temperature Reason: In security mode, all of the component are running, they will generate heat all the time, especially take and send pictures continuous.
Solution: Change work mode to hunting mode or power off for a while.


8, Image blur Reason: Distance between camera and object too close.
Solution: Our focus distance is more than 5 meters.


9, Arm and Disarm not response Reason: Arm and Disarm just active in security mode not hunting mode.
Solution: Please check the mode.